Privacy Policy
Last updated · Malaysia
This Privacy Policy explains how Hup Soon Plastic Industrial (M) Sdn. Bhd. and Hup Soon Plastic Trading Sdn. Bhd. (collectively, “Hup Soon”, “we”, “us”, or “our”) collect, use, store, and protect personal information through our website and related business activities. By using our website or submitting an enquiry, you agree to the practices described in this policy.
1. Who We Are
Hup Soon Plastic Industrial (M) Sdn. Bhd. (Company Registration No. 197301001363) is a Malaysian manufacturer of PVC-U and HDPE piping systems, with its head office at PT 38820 Plot 150, Hala Perusahaan Menglembu 9, 31450 Menglembu, Ipoh, Perak, Malaysia. Hup Soon Plastic Trading Sdn. Bhd. (Company Registration No. 198501014061) handles the trading and distribution of complementary products.
2. Information We Collect
We collect personal information that you voluntarily provide when submitting enquiries, requesting quotes, or contacting us. This may include your name, company name, email address, phone number, postal address, and the details of your request.
We also collect technical information automatically when you browse our website, such as your IP address, browser type, device type, operating system, referring URLs, and pages visited. This helps us understand website usage and improve user experience.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Responding to enquiries, quote requests, and technical questions.
- Processing and fulfilling orders, deliveries, and contractual obligations.
- Managing customer relationships and providing after-sales support.
- Improving our website, products, and services.
- Complying with legal, regulatory, and audit requirements.
- Sending occasional updates about our products or services, where permitted by law.
4. Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share information with trusted third parties who assist us in operating our business, such as logistics providers, IT service providers, and professional advisers, provided they agree to keep the information confidential and use it only for the intended purpose.
We may also disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, analyse traffic, and understand how visitors interact with our content. You can adjust your browser settings to refuse cookies; however, some features of the website may not work properly if cookies are disabled.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorised access, alteration, disclosure, or destruction. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.
7. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymise it.
8. Your Rights
Depending on applicable law, you may have the right to access, correct, update, restrict, or delete your personal information. You may also have the right to object to certain processing or request a copy of the information we hold about you. To exercise these rights, please contact us using the details provided below.
9. Third-Party Links
Our website may contain links to external websites that are not operated by us. We are not responsible for the content, privacy practices, or security of those third-party sites. We encourage you to review their privacy policies before providing any personal information.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page with a revised effective date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us at:
- Hup Soon Plastic Industrial (M) Sdn. Bhd.
- PT 38820 Plot 150, Hala Perusahaan Menglembu 9, 31450 Menglembu, Ipoh, Perak, Malaysia
- Phone: +605-282 2894
- Email: hupsoonplasticind@gmail.com